course - training

Level 2 – Air Cabin Crew Diploma


From customer service skills and teamwork through to flight operations and emergency responses, you’ll learn everything you need to develop a full understanding of what it takes to become a cabin crew member.

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Gain a valuable insight into aviation to help you get your first job working in a cabin crew team. The course offers a comprehensive knowledge of everything you need to know before you take to the skies in 20 easy to understand modules, from the fundamental principles of working as cabin crew to identifying and dealing with potential security threats.

Comprehensive and convenient

The course is arranged into 20 comprehensive but manageable bite sized chunks enabling you to learn as quickly and efficiently as possible. Each one takes about 30 minutes to complete and there is a short test to complete at the end of each one, enabling you to track your learning. The modules cover the basics of the passenger aviation industry, including history, regulation and airline types; geography, time zones and weather conditions; aircraft layout, safety and communications; flight procedure and emergencies and fatigue and stress management.

The course will take around 10 hours to complete, but you can learn at your own pace so you can take two days or one years to finish it, depending on your other commitments. The flexible nature of online learning enables you to study anytime, anywhere at your convenience.

Key Learning Points

The focus of this course is to prepare you to become employable as a member of a professional cabin crew and gain a certified diploma.

  • Gain a comprehensive knowledge of the aviation industry and how you will contribute to it. Learn the hierarchy of your workplace and what is expected of you in terms of safety and security, as well as about charter flights, regional flights, budget flights and your career opportunities in each.
  • Take a close look at aviation regulation, the governing bodies of air travel companies and which European and international bodies play a part in regulating British companies. Explore the basics of aviation abbreviations – why they are used, why you need to know them and why it is essential you familiarise yourself with them before interview.
  • Explore the external factors that govern air travel, namely geography, time zones and weather conditions. Learn how to adapt to time zones, how currencies affect your job, how weather variations can affect your flight and what turbulence is and how to manage it.
  • Take an in depth look at the layout of an aeroplane, how to operate the communications system and the importance of flight crew communication and passenger announcements. Learn how to keep the galley area safely maintained and fit for purpose and how and when to operate emergency exits.
  • Incredibly important to cabin crew is understanding how to deal with an emergency situation. Learn how to use emergency equipment, how to conduct yourself in an abnormal situation, how to deal with panicked passengers, how to spot fire hazards and fight fires and how to deal with medical issues amongst passengers and fellow crew members.
  • Being part of a cabin crew is a customer facing role, so personal grooming and uniform maintenance are very important. Learn how to look after your appearance as well as your personal health by being able to identify when you are fatigued and how to manage sleep cycles.

Advantages of this course

  • A detailed yet easy to understand course syllabus broken down into 20 manageable chunks that make learning easy.
  • Complete the end of course test and receive a diploma.
  • Lots of exclusive, useful articles to help you get your dream job.
  • Get a Free Recruitment Manual that is a handy resource you can print and keep for reference.
  • Improve your career prospects with a verified certifiable diploma.

Buy this course now and gain all the knowledge you need to get ahead of other applicants.

About Passenger Aviation
  • About the financial aspects of the aviation industry and how you contribute to it
  • The history of cabin crew members
  • What is expected of cabin crew members in terms of safety & security
  • The hierarchy of your work place
Types of Airline
  • About charter flights
  • About regional flights
  • How budget flights stay budget
  • Which types of airlines offer the best career opportunities
Aviation Regulation
  • Which governing bodies regulate British air travel companies
  • Which European and international bodies play a role in regulating British companies
  • What ATOL is
  • Why regulations change and how you should prepare for these changes
Understanding Aviation Abbreviation
  • Why abbreviations are used
  • Why it is necessary to familiarise yourself with abbreviations
  • Common aviation abbreviations
  • Common domestic and International abbreviations
Geography and Time Zone
  • How to adapt to different time zones
  • The intricate differences between each time zone
  • How currencies are calculated
  • Currencies and how they apply to your sales targets
Weather Conditions and Aviation Interruption
  • The different types of weather that can affect a flight
  • What to do during each weather threat
  • What turbulence is?
  • How cabin crew members keep passengers safe during turbulence
Layout of the Commercial Aircraft
  • How to list the names of the different areas on-board a flight
  • To understand who can enter which area
  • To understand why there may be restrictions on your movements within certain areas
  • Determine the relationship between plane areas and in-flight security
Passenger Announcements and Communication System
  • About the different ways of communicating with passengers
  • How to communicate with the flight crew
  • To know how to adapt your tone of voice to specific situations
  • To understand the need to maintain clear communications at all times
The Galley
  • How to use the galley for storage
  • How to keep the galley safe
  • Why you should maintain the galley in a fit state
  • How to ensure the galley is used to maintain privacy
Emergency Exits/Door
  • What the different types of emergency exit are
  • How to identify the different forms of emergency exit
  • How to open the exits
  • To understand which passengers may help you to open the exits
Cabin Area Hand Luggage
  • How to recognise when luggage is not appropriate
  • How to stow away luggage carefully
  • How to follow legal guidelines with regards to hand luggage
  • To understand why certain restrictions apply
Familiarisation of Emergency Equipment for Passenger Safety
  • What equipment is available to you to maintain safety
  • What a first aid kit is made up of
  • Who can use a first aid kit
  • The basics of using a slide for emergency evacuations
Flight Procedure
  • How to conduct procedures during the course of a normal flight
  • How to conduct yourself appropriately during an abnormal situation
  • What to do in an emergency situation
  • How to Communicate with passengers during every form of procedure
Emergency Procedures & Stress Management
  • What the different types of emergency are
  • What ditching is and how to handle it
  • How to maintain calm amongst the passengers during an emergency
  • How to prevent panicked passengers from making others stressed
Fire & Team Work in the Event of a Fire
  • How a fire arises
  • How to recognise a fire using more than just flames
  • What the potential fire hazards are
  • To know what a fire extinguisher does and the risks associated with using one
Aviation Security & Health and Safety
  • How to maintain the health and safety of staff
  • How to maintain the health and safety of passengers
  • What the basic health and safety guidelines are
  • How to identify potential security threats
Medical & First Aid
  • What counts as a minor medical issue
  • What more serious medical issues are
  • About administering first aid to passengers
  • What medical Equipment in on-board an aircraft
Cabin Crew Uniform & Personal Grooming
  • How to select appropriate uniform accessories
  • How to wear your uniform
  • How to maintain your personal appearance
  • How to keep your uniform up to date
Fatigue Risk Management
  • How to identify that you are fatigued
  • How to manage sleep cycles
  • To adapt your lifestyle to prevent fatigue
  • To make sure you eat the right snacks on-board
Crew Resource Management
  • What crew resource management is
  • How CRM initiatives promote the safe operation of flights
  • How past incidents are used to help crews learn from
  • Communication techniques